I’m currently going through a claim with ageas . My mental health is deteriorating. I’m officially homeless and sleeping on the streets. I’m a mum of five children and we are separated. We were given not even 14 hours notice to leave. The accommodation decisions have been made via Lauren Elkins who has no idea the impact that she is making on myself and my children it was sent to an investigation team as there was a problem with the payment that was sent to my bank for alternative accommodation, as well as a few other things that needed validating i appreciate that every insurance company has to validate a claim but I’m warning anyone that takes out insurance with ageas to bear in mind that this does not mean you are covered. You are not safe. I have had to rehome my beautiful husky who we have loved so much. I am now currently sleeping in the car outside the hospital as my youngest son suffers with seizures due to the stress of not being with his mum. I have explained this to the insurance and become very overemotional and at times by completed due to the fact that I’ve called so many times I’ve been emotional they have said that I have become abusive. I have not I have made complaints to all departments and not received any information back from the complaints department . When ageas is making decisions on the claim. They have give me deadlines to meet but now I am in a situation of crisis there is no deadline or urgency. They will not speak to me on the telephone as I said I become aggressive. This is not true. I am suffering mentally physically and my children’s health and our risk of the stress of not being able to be with their mother, I am deteriorating more and more each day. I have begged to be spoken to like a dog. I required to call today where I was told that they have every right not to speak to me . I am physically unable to use emails due to anxiety and mental health are struggling to read. I’ve struggled and ask a friend to write this experience as I do not want another person to go through what I am beware of ageas beware of Woodgate and Clark of any decisions. I appreciate all things have to be locked in to put my God. This is taking its toll on me I don’t know how much more I can take and I hope any mother out there or any family who want to use this insurance, realise the position you could be in