Insurance fine until my car needed to be reviewed by a mechanics / taken to garage been over 4 weeks still no answers. The call handlers are difficult to deal with. Never having answers to the query having to repeat things over and over, being cut off on calls / phone put down by call handlers. Had my car towed to garage miles away / had it 4 weeks advised mechanical failure not related to my accident/incident. Not being believed when explaining the incident by the call handlers. Unprofessional staff / mechanics not happy at all. Would not use this insurer ever again