Avoid Agoda and Choice Hotels as much as you can! • I booked a room at Sleep Inn JFK through Agoda but had my booking changed to another hotel (Comfort Inn JFK) without my agreement and without previous notice. Both Sleep Inn and Comfort Inn belong to the Choice Hotels chain. • The receptionist at Sleep Inn JFK knew from the beginning that I had been moved to Comfort Inn JFK. Instead of being upfront however, he was really rude and devious. He first tried to sell us another room, claiming that he had no booking. Then, once I showed him a copy of the booking from Agoda, he made me (unnecessarily) call Agoda to try to find out what was going on. • Without much choice, I did what he asked and called Agoda (note: I was with my wife and my 10-year old grandson who was about to board a plane overseas in less than 2 hours – I was in NY that evening just to fetch him to JFK - I booked Sleep Inn JFK in JFK’s neighborhood as I was also flying out early next morning) • Agoda did not know about the issue and asked time to check and call me back. The clock was ticking for my grandson to board his plane. • After ~30 minutes (that seemed like an eternity), the receptionist at Sleep Inn JFK finally told us that he knew what the issue was. He said I should go to Comfort Inn JFK and that our booking was there now. • We rushed to Comfort Inn JFK by foot through a dangerous neighborhood in the evening. Imagine two people on their high 50s and 1 kid, carrying 5 bags, two of which were quite large and heavy, running through that neighborhood late in the day. • We got to Comfort Inn JFK totally sweaty. We had planned for our grandson to take a quick shower before boarding his very long international flight. Instead, all we could do after checking in was to drop 2 of the bags in the room and rush him to the airport (with the 2 large bags and a smaller one). • Our grandson almost missed his flight. • When we got back to Comfort Inn JFK later that evening, we found out that it was the worst hotel we stayed in our lives (and we have travelled quite a lot, many times in more unhospitable areas of the world). The bed was broken to the point that, while laying down on it, our feet would stay in a level above our heads, with an even deeper level around our torsos. • We were so tired however that, instead of complaining or moving out, we decided to stay there. It was late, around 10 PM, and we had to leave by 5 AM next morning. If we were to move out, we would probably sleep even less that night. • Sleeping in Comfort Inn JFK however was almost impossible. The hotel was dirty, the room was noisy and the bed, as explained above, was a nightmare. We barely slept at all. • The room’s bathroom was so dirty that we left it without using the shower and brushed our teeth with the mineral water we bought at JFK after fetching our grandson. • In summary, a complete disaster.