“I had a bad experience on my bookings and reviews was never published.
First Room had open wiring and the second had a bathroom that was flooded with toilet water, toilet was not working, and was already full of human waste. The property owners did even bother to pick their phone or reply.
Have send several complains but no use. not even a reply from the company.”
“AGODA -MISLEADING, SCAM HOTEL BOOKING WEBSITE
Given a 1 star review because there is no option to give -10 !!!!
I booked an apartment in Tirana, Agoda advertised it with balcony, indoor pool, sauna, haman, free breakfast, smoking room. When we got there, no balcony, €15 each to use the pool/sauna/haman, no breakfast included/ available, no smoking rooms in the property. I contacted Agoda via email to complain, they replied by sending a standard response which didn't addresses any of the issues mentioned above. Decided to call them, after nearly 1 hr on the phone explaining these concerns over and over again -customer service agents' performance is useless, poor and not professional; only thing they quote is how sorry they are for the inconvenience experienced. Anyway, to cut the story short, I was promised that my complaint was passed on onto the relevant team and I'd have a resolution within 48 hrs max. NO contact whatsoever so I decided to call them again to follow up on this. Another hour on the phone, could not even understand the customer service agent -even thou I requested English at the start of the call. He could not even find any notes about my previous complain so I had to repeat myself again. At this point I dont have any expectations from them but rest assured I'll follow this up until I get a favourable resolution. I am tired of these travel/ hotel booking agencies misleading and profiting from misleading and lying to their customers. My advice, DO NOT BOOK any hotels from AGODA!!!!!!!!!!!!!!!!!!!!!!”
“Fraud no trust at all .I paid for a direct sea view room they gave me a side sea view hotel . I contact with the support no hope I paid extra money to have the room I want . They told me they refund me the additional price NEVER. Worst experience I ever had with booking company”
“Disappointing Experience with Agoda
I recently faced a frustrating ordeal with Agoda over a simple booking modification request. My booking at XX Hotel through Agoda turned problematic when I attempted to change the reservation dates immediately after booking. Despite receiving clear approval from the hotel's Reservations Supervisor, Agoda and theirso called "booking partner" continuously claimed the hotel denied my request. This was directly contradicted by the hotel itself, which confirmed its willingness to accommodate the change.
The root of the issue seemed to stem from a communication breakdown; Agoda admitted their booking partner, who does not speak English, was unable to directly communicate with the hotel, despite me providing all necessary contact details to bridge this gap. This lack of direct and effective communication led to misleading claims and unnecessary complications.
My attempts to resolve this straightforward request met with repeated misinformation and obstacles, culminating in a significant inconvenience and a thoroughly unsatisfactory customer experience. The inability of Agoda to fulfill a simple service request, compounded by their inconsistent information and apparent disconnection from their own booking partner, has been disillusioning.
Prospective customers should be wary of potential communication issues and misleading information when dealing with Agoda, based on my experience. A straightforward booking alteration became an unnecessarily complex and frustrating situation, leading me to question the reliability of Agoda's services and their commitment to customer care.”
“Big everywhere and have had hazzel with them a couple of times. They have always refunded me even when the error wasn't entirely on their side.
Don't load them on a weak device or bad connection, it's when you get interrupted by such things glitches can happen.
I use them regularly, even if I'm sitting outside the hotel in question.
RRaven”
“They have fake advertising. They do not have unlimited miles like they state online.
Horrible experience. They are are a complete fraud! We tried to rent a car, we paid online then went we got there they told us we had to pay a way bigger amount. Online it does NOT mention all the REQUIRED additional fees. If you think you are going to spend $200 it turns out you will have to pay an extra $500 (so total about $700). Very rude and disrespectful personnel. They did not want to help and essentially lost my money. They provide a paper with all the extra fees when you get there but they did not provide that online.”
“We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn’t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said “it can take up to 48 hours for a response“! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who’s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!”
“Agoda Hotel booking app is fraud, 100% manipulators.
They claim to offer lowest price and gives you 10 minutes to book.
When U book for 2 pax they final page will show you increased amounts marked as Total payment with all taxes.
Hidden in this is they show some extra charges which are not clarified,
When you click on that,it will say extra person charges. Whereas no extra person travels with you, without explaining the extra charges on total payment page, this is how they collect 20–25% extra being their fees / commission .
But they claim ZERO FEES on Booking.
When You call customer care, they reply you saying the total amount was shown to you before payment, after that you decided to Book.
Here is where you will be helpless,if you cancel cancellation charges will apply & this goes into Agoda pocket, if you continue the booking, you feel cheated.
Why Agoda plays so cheap and dirty tricks to earn commission by making false claim of ZERO FEES for Booking & display cheaper price than other portals”
“Avoid Agoda and Choice Hotels as much as you can!
• I booked a room at Sleep Inn JFK through Agoda but had my booking changed to another hotel (Comfort Inn JFK) without my agreement and without previous notice. Both Sleep Inn and Comfort Inn belong to the Choice Hotels chain.
• The receptionist at Sleep Inn JFK knew from the beginning that I had been moved to Comfort Inn JFK. Instead of being upfront however, he was really rude and devious. He first tried to sell us another room, claiming that he had no booking. Then, once I showed him a copy of the booking from Agoda, he made me (unnecessarily) call Agoda to try to find out what was going on.
• Without much choice, I did what he asked and called Agoda (note: I was with my wife and my 10-year old grandson who was about to board a plane overseas in less than 2 hours – I was in NY that evening just to fetch him to JFK - I booked Sleep Inn JFK in JFK’s neighborhood as I was also flying out early next morning)
• Agoda did not know about the issue and asked time to check and call me back. The clock was ticking for my grandson to board his plane.
• After ~30 minutes (that seemed like an eternity), the receptionist at Sleep Inn JFK finally told us that he knew what the issue was. He said I should go to Comfort Inn JFK and that our booking was there now.
• We rushed to Comfort Inn JFK by foot through a dangerous neighborhood in the evening. Imagine two people on their high 50s and 1 kid, carrying 5 bags, two of which were quite large and heavy, running through that neighborhood late in the day.
• We got to Comfort Inn JFK totally sweaty. We had planned for our grandson to take a quick shower before boarding his very long international flight. Instead, all we could do after checking in was to drop 2 of the bags in the room and rush him to the airport (with the 2 large bags and a smaller one).
• Our grandson almost missed his flight.
• When we got back to Comfort Inn JFK later that evening, we found out that it was the worst hotel we stayed in our lives (and we have travelled quite a lot, many times in more unhospitable areas of the world). The bed was broken to the point that, while laying down on it, our feet would stay in a level above our heads, with an even deeper level around our torsos.
• We were so tired however that, instead of complaining or moving out, we decided to stay there. It was late, around 10 PM, and we had to leave by 5 AM next morning. If we were to move out, we would probably sleep even less that night.
• Sleeping in Comfort Inn JFK however was almost impossible. The hotel was dirty, the room was noisy and the bed, as explained above, was a nightmare. We barely slept at all.
• The room’s bathroom was so dirty that we left it without using the shower and brushed our teeth with the mineral water we bought at JFK after fetching our grandson.
• In summary, a complete disaster.”
“I booked a hotel stay with Agoda, but I found the same deal cheaper on the website of the hotel. I asked them to honour there price match promise and they refused. They said there were differences in the two deals and gave a list what might be different! I asked them to be specific and they said the room may not be the same, because it was not on my screenshots. This was not true and I pointed out where it was on two screenshots. Since then they have not responded to my emails. It is also very difficult to find how to contact them and I resorted to searching the internet in order to find there email address.”
“They charged me early for a booking, regardless of an ongoing pandemic and the multiple restrictions it brought about and the country I was visiting less restricted travel on the dates I had booked after I had made the booking. It was a refundable booking so I made my case and instead of refunding it, they disputed my charge so the bank now has a hold on the amount they charged and they're basically trying to pass me onto the bank now for a problem they created in the first place. Their customer service handled it okay but their Fraud Prevention Specialist has been passive aggressive and keeps responding with snide comments in the emails, they basically seem like they have a bone to pick and it's just been very strange and I dont know what their gripe is since I'm the one encountering a freeze on a charge Agoda made. On the other hand, I've always had a positive experience with Booking.com and Traveloka, they really do help you and coordinate with the hotels if you come across any issues and they're very polite.”
“booked a hotel in china and chose to pay at the hotel option. Payment deducted 10 days before and I emailed to customer services to ask why.
the reply is obviously not relevant to my question asked. The customer service using standard template to answer all questions.
lousy IT system, robot customer services....bad!”
“A bit of sharp practice exercised by Agoda in that they quoted me in Euros but took the payment in Sterling. On the date of the exchange the bank rate (which i would have been charged if they had taken the money in Euros) was 1.16. The rate I received from them was 1.07 which left me 34.65 euros out of pocket on a 385 euro transaction. Almost 10per cent.
Complained and received £17 compensation. Will not use again.”
