I've been a customer of AIG for accident insurance since 2017, but my recent experience has been beyond disappointing. In the past year alone, the quality of service has plummeted to an all-time low. What used to be a prompt payout within 7 to 10 business days has turned into an agonizing wait of 30 to 45 business days. It's been nearly two months since I filed my claim, and I'm still waiting for reimbursement. Their excuse of being behind due to a supposed new system is nothing but a feeble attempt to cover up their inefficiency. It's infuriating to see them deducting premiums from my account without hesitation, yet they drag their feet when it's time to fulfill their end of the bargain. As someone who relies on timely payments for medical expenses, this delay has caused unnecessary stress and financial strain. AIG's lack of urgency and accountability is unacceptable. I strongly advise against entrusting your insurance needs to AIG. If I could rate them lower than one star, I would. Steer clear of this company unless you want to endure the same frustration and disappointment I've experienced.