We booked a package via Travelocity and insured it via AIG. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time. I emailed and called the hotel, Travelocity, and AIG, all of whom made many promises. After a full day of back and forth conversation trying to correct the problem, AIG said that they would be able to cover the claim. Upon my return and after yet another round of extremely poor/rude email and phone communications, they sent me a slew of legalese and concluded that they were unable to cover the hotel and process my refund. Please save yourself the time, money, and headache, and avoid AIG at all cost.