I've been a loyal AIG customer for years, but the recent experience with their service has been nothing short of infuriating. It's June, and I still have claims from 2023, as well as the beginning of this year, that remain untouched and pending. Despite their continued excuses about being behind and facing a backlog, they have no trouble deducting money from my account on time. This is absolutely unacceptable. It's been 6 to 7 months, and I'm still waiting for my claims to be processed. Every time I contact them, I'm met with the same excuse: they're behind and haven't caught up. This level of inefficiency is staggering, especially when considering how long I've been with this company. What's even more frustrating is that it seems like the only time I see any action on my claims is when I write a negative review. This is incredibly stressful and unfair to me as a customer. To anyone considering AIG for their insurance needs, I strongly advise looking elsewhere. The constant delays, lack of communication, and overall inefficiency are not worth the trouble. This company has let me down time and time again, and it's clear they do not prioritize their customers' needs. Avoid AIG if you value timely and reliable service.