Don't feel sorry to hear bad experience.....it is bad and worst experience....... sorry your foot try to rectify it...do proper communication with the patient don't ask case history again and again that is not a cinema story to ask the patient......lack of communication with patients......don't come to conclusion as quick........and your administration department is very worst they are not responding properly and nurses they don't even know to take blood properly for tests my mom blood was leaked over the bedsheets......but they don't worry for the blood was leaked they only worry that there seniors did not want to scolded worst hospital worst employees