I am extremely disappointed with AIG Travel regarding my recent experience with their travel insurance policy. I purchased a policy for my trip, believing I was covered in case of unexpected events. Unfortunately, when I had to cancel my trip due to unforeseen circumstances, AIG travel refused to provide a refund. Despite providing all necessary documentation and meeting the criteria outlined in the policy, my claim was denied without a satisfactory explanation. The customer service was unhelpful and dismissive, making the entire process frustrating and time-consuming. I trusted AIG travel to support me during an unexpected situation, but they failed to deliver on their promises. I strongly advise others to consider alternative insurance providers who truly stand by their commitments and value their customers.