The absolute worse. I file Claim under one provision of the policy, provide all necessary documentation. They decline my claim under a totally different provision. This is after getting advice from their Sales Department on how I would be covered and indeed my claim would be covered. The Customer Service is the absolute worst. Their CSR's can not answer any questions about the policies that they sell. Hence, why I went to their Sales Department, which was happy to answer since they thought they could make a sale. This company should be ashamed and so should Expedia for even using them.