I wish they had a zero to give because they don't deserve anything. I booked my trip and I get insurance on my trips and I had the global IT happen when we were going on the trip, so we didn't get to go because the we wouldn't make the connecting flights and the earliest they could get us down there was Tuesday night at 9pm or they had another flight on Thursday. I have tried getting my money back from them and they told me that the global IT is a common carrier!!!! I have never heard of a global IT before or it being a common carrier, but yet you can basically move and get a refund. I provided the original times for both flights and the changed ones AND the test messages I got saying it's been delayed and the claims adjuster said it wasn't enough!! Like what else do you want!! I will not recommend this to a friend family or anybody nor will I EVER PURCHASE ANYTHING WITH THEIR NAME ON ANYTHING!! These people are terrible and they know it!!!!