Dear Peter, Kyle, Hetal, I am writing with immense frustration and growing despair over the unresolved issues with my Maytag washer and dryer, purchased in 2021, along with the AIG extended warranty. The events that have unfolded over the past few months have left my family in an unbearable position, and I feel compelled to lay out the timeline of failures, neglect, and outright disregard for our well-being. What was once an inconvenience has now turned into a family crisis, leaving us completely disillusioned with your companies. August 2024: Our washer started experiencing issues, marking the beginning of what would become a nightmare. I initiated a claim with AIG, hoping for a swift resolution. What we received instead was the first of many misleading assurances that the problem would be fixed promptly. October 23, 2024: By this point, our washer had become completely inoperable, and I had already been trying to resolve the issue for over 60 days. I had reached out to AIG countless times—at least 20 calls—only to be passed from one representative to another. I documented these conversations, hoping that someone, anyone, would take ownership of the situation. The false promises, vague reassurances, and empty apologies left us feeling completely abandoned. No one took action. No one cared. November 2024: AIG dispatched Paul Appliance Service in College Station to repair our washer. This is where the true incompetence became apparent. A "Master Technician" was sent, but it became clear after multiple visits that he had no real understanding of the issue. Parts were ordered and re-ordered. Each time, they were either the wrong parts, broken parts, or simply thrown at the machine in the hopes it would fix itself. For weeks, we waited, powerless, as our washer sat broken, and the technician’s incompetence dragged on. Meanwhile, the receptionist at Paul Appliance Service added to the problem with her dismissive and rude attitude, knowing full well they were our only option in town. Our family was left to endure this cycle of failed repairs, and no one seemed to care about the impact it was having on our lives. December 2024 - The Holidays: As my family battled severe flu and cold symptoms, the lack of a functioning washer escalated from an inconvenience to a crisis. We were physically unable to wash our clothes, sheets, and bedding. With laundromats closed for the holidays, we were forced to wash our laundry in the bathtub. Even when the laundromats reopened, the financial burden was staggering. We had to pay $90 a week just to wash and dry our clothes—an amount that is nearly half of our monthly electric bill. I was sick, struggling with severe cold symptoms, and required breathing treatments, but the weight of hauling heavy laundry bags to the laundromat was unavoidable. It was physically and emotionally draining. We were desperate, and the companies we trusted—AIG, Whirlpool, and Maytag—were nowhere to be found. The neglect and lack of empathy shown by your companies during this time of illness and financial strain were shocking. It felt as though we had been completely forgotten, left to fend for ourselves. January 8, 2025: After months of failed repairs, countless phone calls, and unimaginable stress, AIG forced us into a buyout offer of $669—a fraction of the $2,666 we spent on the washer, dryer, and extended warranty. This paltry sum was a slap in the face. What’s worse, we were left with an unresolved issue for the dryer, meaning we will have to deal with AIG again—an experience we have no faith in. January 9, 2025: Today, I was informed that the check for $669 hasn’t even been issued yet. So now, on top of everything else, we are still without a washer and dryer, still paying weekly for laundry, still waiting for a solution, and still being treated with complete indifference. It is unbearable that after all we’ve been through, we are left with nothing but empty promises. Our Family’s Crisis: This situation has spiraled out of control. My family, sick and struggling through the holidays, has been completely disrespected and ignored. The treatment we’ve received has been nothing short of appalling. AIG has failed us. Whirlpool and Maytag have failed us. You have all failed to uphold your responsibilities, leaving us devastated, both emotionally and financially. We expected better. We needed a full replacement or a proper refund for the washer and dryer, along with a new warranty. Instead, we have been left to deal with this disaster on our own. The financial loss, the emotional strain, and the blatant disregard for our family’s well-being have left us deeply upset and hurt. A Plea for Action: My family cannot continue to endure this. The complete failure of your companies to address our needs and the lack of compassion shown to us during this incredibly difficult time has left us shattered. I implore you to take immediate action to rectify this situation, as we cannot continue to live like this. The moral and ethical failings demonstrated by your companies are beyond unacceptable. I will never purchase another Maytag or Whirlpool product again, and I will make it a point to share this experience with others. What was once a trusted brand has become a source of immense pain and frustration for my family. Please, do what is right.