I have been a customer of AIG for several years, but my recent experience has been beyond disappointing. I currently have claims dating back to August 2024 that have yet to be paid. Despite repeated follow-ups, I have received no updates, no explanations, and no resolution. However, this morning, as expected, AIG had no issue withdrawing my quarterly payment. For months, I have been told that someone would contact me within 7 to 10 business days, yet no one has ever reached out. Each time I call, I am met with the same response—customer service can only view my claims but has no authority over processing payouts. If there is an issue or delay, AIG has not communicated it to me. I have provided all necessary documents, yet I remain unpaid with no indication of when, or if, my claim will be processed. A company of this size should be transparent, efficient, and accountable, yet AIG fails in every one of these areas. Their business practices are unacceptable—taking payments on time while delaying or outright ignoring valid claims. At this point, I simply want AIG to honor their obligations, process my claims, and pay what I am owed. However, based on my experience, I cannot in good faith recommend this company to anyone. If you are considering AIG, I strongly urge you to look elsewhere. Their lack of responsiveness, accountability, and basic customer service makes them one of the most frustrating companies I have ever dealt with.