For a service I have loved for years it just keeps going seriously down hill.
I am booked to travel Monday with 2 children. I have been informed by email my booking is no longer valid they are literally cancelling all passenger bookings it seems. Then a second email to say ignore that. However, a glance at the website says it’s only a walk up service, no ability to book ahead for a 7-10 period while they ‘sort’ themselves out.
I need to walk up to a bus, with a temporary schedule - so actually who knows when a bus might turn up- if I’m lucky I can buy (a more expensive) ticket there on the bus. So if the bus is full say goodbye to catching your flight, Aircoach just is not bothered.
We are not going to dinner in town, or going to a gig. Yeap you’d be annoyed you missed those, or were 2 hours late. But missing a long haul flights could literally mean €5-10,000 out in last min flights and a shortened holiday.
Why, oh why, are Aircoach so totally cavalier about their loyal customers? I’m deeply shocked. And there is no working phone number to clarify what is actually going on.
Never mind that since Covid the schedule was cut from hourly to once every 2 hour's, and often 4 hours apart, as without notice busses are cancelled. Again then no one to call in Aircoach to find out when the next bus might be.
Very happy to put my name to this review.
Aircoach have you any regard for your loyal customers? Because it really looks like you hold us all in contempt.
2 months ago
Aircoach has a
4.1
average rating
from
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