Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,476 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

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Posted 1 year ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 1 year ago

“Excellent service”

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Posted 12 hours ago

“I highly recommend Aircoach, they were incredibly helpful in assisting me with modifying my bookings. A big thank you to Sophie at Aircoach!”

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Posted 15 hours ago

“I received a quick and tailored personal reponse”

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Posted 16 hours ago

“Bus never arrived, no apology or explanation. Staff were unable to give a refund. After service for tourists to arrive to.”

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Posted 1 day ago

“Good service Smooth ride Clean coach Customer service was ok - refund was processed but wait time on phone was long -”

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Posted 1 day ago

“Use this service regularly, but it has become very unreliable over the past year. I and several other passengers were left waiting for almost 1 hour at Dublin Airport T2, despite having a confirmed booking, as the coach was full when we attempted to board. called the customer service number and emailed a complaint and received no apology or explanation. Customer service shamefully tried to blame the crew on the ground.”

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Posted 1 day ago

“15:47 Monday - Radisson towards town. Driver didn’t stop. He indicated out and moved into the middle lane well before reaching the stop and breezed on my. Totally unnecessary disregard for people trying to get to the airport.”

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Posted 1 day ago

“Travelling just now with Aircoach from Cork to Dublin and very disappointed. Air condition on instead of heating and all passengers freezing. Last trip with them I hope Disgusting…”

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Posted 1 day ago

“Absolutely class act from the driver Martin. Second journey with him from Belfast to Dublin and both times he made sure everyone was comfortable and informed about the journey and coach itself. Definitely the nicest and best driver out all of my many journeys with air-coach.”

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Posted 2 days ago

“Excellent service (11.10pm from Belfast to Dublin airport) this evening. I believe the driver was called Martin - incredibly professional, kept passengers updated with vital information, and showed incredible kindness and patience to some passengers that were experiencing difficulty upon disembarking. A credit to the company.”

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Posted 2 days ago

“I asked for clarification on how much luggage we are allowed on board the coach for our journey from Dublin Airport to Belfast. The reply came in a timely manner and was courteous and informative.”

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Posted 4 days ago

“Easy to catch from the airport. However, didn't operate as per schedule. Waited nearly an hour on O'Connell St for a bus back to the airport. In that same time there were three no. 16 buses”

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Posted 5 days ago

“I got the Aircoach 700 from Stillorgan to the airport and the service was fantastic. It arrived on the dot on time, very professional service, comfortable and clean.”

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Posted 5 days ago

“Poor service. Arrived 30 minutes late. Stops at too many stops. Takes a heavy traffic route. Cant rely on it.”

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Posted 6 days ago

“Last Saturday I was at the Old Wesley bus stop of the 700 at 05.00 for the 05.07 bus that never arrived. at 05.30 I had to hail a taxi to get to the airport in time (35e). I subsequently heard that the bus arrived at the bus stop at 05.40. The whole point of using this service for me is the reliability especially early in the morning. I have been a big supporter of the service since it started but would now be worried if it would let me down again. After contacting customer service to highlight the issue I thought that at the very least a single journey from that bus stop would be offered as a gesture of goodwill. No was the answer. Rule 101 in customer service is keep long standing customers onside.”

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Posted 6 days ago

“The reply was within 24 hours and gave me alternatives if my flight was delayed.”

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Posted 1 week ago

“Time table for 702 says 13.39 for Shankill. It arrived at 13.31 so my friend missed it. Please change timetable on website. It was very annoying for her. Otherwise it’s a great service.”

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Posted 1 week ago

“I had a horrible experience with aircoach. I waited for 2 1/2 hrs for a bus to take me to Belfast airport. After an hr I received an email saying my trip would be delayed an hr, I waited and ended up having to get my parent to rush me to the airport as I nearly missed my flight. I emailed twice and had no reply so I rang up, to speak with a rude customer service advisor. Who gave me attitude from the beginning, and told me I couldn’t get a refund because the bus turned up despite me standing there and seeing it did not. He then continued to argue with me on the phone about the situation, accused me of lying. I ended up hanging up with no refund and deciding to never use the service again.”

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Posted 1 week ago

“Absolutely horrendous service. Simply asked was this the right bus and was rudely dismissed. We presented our tickets and were huffed at and told snarkily to just get on the bus. Have never dealt with such vindictive service on public transport”

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Posted 1 week ago

“The 702 bus due at 11:05 on 7th January at Glasthule did not stop. When I rang I was advised they could not contact the driver. When I made a formal complaint, part of the response was to refund me the cost of the fare and describe this as a gesture of good will. I would expect a gesture of good will to be compensation over and above the statutory refund which was due to me as the service I signed up for was not provided by Aircoach.”

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Posted 1 week ago

Aircoach is rated 4.1 based on 18,476 reviews