Nothing short of a disgrace. Used to be excellent. Having been using this service since its inception and I can't recollect another service going so noticeably and visibly downhill. The bus did not appear this morning which left me in a very stressful situation prior to a long journey. Only that I had a relative close by that could assist I would have missed my flight. I travel frequently and have probably used this service 100s of times. From phantom buses not appearing to journeys taking twice as long as advertised to rude and unhelpful staff the list goes on. I have to agree with the group of passengers I witnessed last time I took this bus home complaining about how terrible the service has become. Find alternative ways even if it involves spending more money. The stress and hassle of this is not worth it. Particularly for tourists without a back up plan avoid!!!!