I’m confident that Aircoach like to promote positive reviews so it is unlikely they will welcome this very honest review regarding my recent experience with Aircoach I am writing this review to express my deep dissatisfaction with the recent experience I had with Aircoach but also to help inform others of the pitfalls of using Aircoach.The entire process, from the misleading information provided to the very poor customer relations, has been extremely disappointing and frustrating. Firstly, the information on the Aircoach website and in your promotional materials was highly misleading, you state that bookings can be changed easily, but that’s not the case as amendments can only be made via your representative who at their discretion can approve or reject your request for changes. I booked a package that was advertised and paid extra for this to include flexible options. I booked a return ticket from foyle st Derry to Dublin and return. But due to Aer Lingus pilots dispute and cancellation of my flight I rearranged my travel from Belfast International so requested my travel ticket to be changed to and from Derry to Belfast. Aircoach refused to make the changes because they say I was changing my destination even though the coach stops at Belfast international on route to Dublin and back. It should be noted that I had paid the fees to travel to Dublin and return to Derry and was not looking for any discount for the much shorter journey. In addition to not accepting my request for amendment they also refused to refund my original ticket cost. So they state you can only change the date or time. This isn’t made clear on the website. This misrepresentation is unacceptable and has significantly impacted the quality of our trip. Secondly, the customer service we encountered in trying to resolve these issues was abysmal. When we initially raised our concerns, the response was dismissive and unhelpful. We were passed from one representative to another, each one more uncooperative than the last. There was a clear lack of communication and accountability, and it was evident that our issues were not being accurately noted or taken seriously. When I put my query in writing I waited a week to receive a response. Despite multiple attempts to seek resolution, including calls, emails, and in-person discussions, we were met with indifference and a refusal to provide any meaningful assistance. The failure of your team to work with us to resolve these issues is deeply concerning and suggests a severe lack of commitment to customer satisfaction. Overall, this experience has left a very negative impression, and I would strongly caution others against using your services. I hope that you take this feedback seriously and make the necessary improvements to ensure that future customers do not face similar frustrations. Sincerely, Mr ODonnell