I have been using Aircoach for years and have long thought it was the best service for getting up and down the country. I use the service multiple times a year. However in the last year they have introduced new busses which are possibly the most uncomfortable thing I have ever sat on. I was unfortunately in one of these new buses for my most recent trip from Cork to Dublin on the 21st of July. In the past I loved Aircoach for having large, comfortable leather seats with high enough backs to offer good support and also a bit of privacy from those around you. However these new busses feel like sitting on a wooden seat for 3.5 hours straight. There is practically no cushioning and the backs are incredibly low that it provides no support for your head and youre practically breathing down the neck of the person in front of you while your knees are also pressed against the seat. The decision for this change absolutely baffles me. In the past I would have no issue falling asleep and having a proper rest on the Aircoach but now I'm lucky to get a few minutes in before waking up to back pain. It has ruined the service for me and I get so excited on the rare occasion that I get an old Aircoach bus. I hope one day they go back to the old style as these new busses are horrendous.