This is targeted at a wonderful human being who sells tickets out of Dublin. She has purple hair! So here is the story….. my 17 year old daughter was traveling Toronto to Belfast via Dublin on her first solo flight. Her flight was cancelled, she was put up in a hotel, rebooked, and ended up in total traveling for 42 hours. Being the anxious kind, this was a huge feat for her. We had purchased her first AirPods.(this is relevant!). On arrival at Dublin, finally, she found her coach in the nick of time, and while loading her luggage, caught her new AirPod which went flying. This caused her to have a panic attack. The coach had to leave with or without her. She chose to pull her luggage and find her AirPod, which she did, down a sewer drain!!! Mid panic attack and crying on the phone, the Aircoach lady with the purple hair witnessed this and took her under her wing. She invited my daughter to sit in the office, gave her a coke, and arranged for some people to retrieve her scratched up AirPod from the sewer! Having missed her coach and the next available one being 3-4 hours later (meanwhile grandparents, who don’t have a mobile, were enroute to Belfast via train to meet her at the original time) I was now in a panic. However the purple haired lady managed to get her on the very next coach as there was a no-show. The care, respect and help offered to my daughter was second to none. The world needs more people like her! Thank you from the bottom of our hearts! Being so far away from your children traveling alone for the first time is scary enough without mishaps such as this. We are eternally grateful.