My son left behind an earplugs empty case/charger. That was on the 16th of Sept. I submitted the lost property item the same day. The item was handed over to Aircoach on board and post on the Lost Property section. I've claimed the item 3 times ever since. Today is the 2nd of Oct, I have still not received any coherent answer. I keep receiving emails "No item matching your claim has been found". No phone number to contact, no case number to follow up on. Just very disappointing it appears nobody is monitoring the claims properly or at all. Here's the last of the 3 inquiries I submitted in case someone is to look into it: V01807/24. Thanks.