Very disappointed with Aircoach, after booking return ticket Cork to Dublin to play a gig, gig was cancelled due to an accident which left a band member with a broken limb - I was surprised to get through to a call centre in the UK when I was asking for a refund or a change of date due to the sudden nature of the accident and was told I would hear back about it within two weeks- didn't hear back until after the date in question and told no. I will no longer be using Aircoach and will be switching to using Citylink who are much more human to deal with and who give the option to amend your booking if needed.