I’ve used aircoach over the past 6 years and have had lovely experience every single time. The bus drivers are usually very kind, friendly and accommodating. Except this one very bad experience. I had an online ticket that I booked week ahead, and the barcode wouldn’t load for some reason. I showed the driver the booking ID and he insisted on the barcode. I was first on the bus and his words were - ‘get out of the way, you are blocking the others’. It did not take more than 10 seconds, He could have easily typed in the code into the big digital pad they usually carry. Eventually after all passengers got in, he typed in the code, of course my booking existed. During this I had left my bags on the seats reserved for the disabled, and went to get them, and he shouts - ‘you can’t sit there!’ I wasn’t going to. But I have also had instances where drivers have allowed me to be seated on the ones reserved for the disabled, when there weren’t any that needed it. Moreover, I have moved seats more than once to accommodate disabled person on that seat. All this at 12.30 am after a long flight. So please aircoach, train your drivers not to scream and shout at your paying customers, and leave the shoddy attitude behind. We are aware of our civic duties and we just want to get home after a long flight, without having to deal with rude drivers!