I had a horrible experience with aircoach. I waited for 2 1/2 hrs for a bus to take me to Belfast airport. After an hr I received an email saying my trip would be delayed an hr, I waited and ended up having to get my parent to rush me to the airport as I nearly missed my flight. I emailed twice and had no reply so I rang up, to speak with a rude customer service advisor. Who gave me attitude from the beginning, and told me I couldn’t get a refund because the bus turned up despite me standing there and seeing it did not. He then continued to argue with me on the phone about the situation, accused me of lying. I ended up hanging up with no refund and deciding to never use the service again.