On January 5, 2025, we awaited the 11:20 Aircoach to the airport at St Vincent’s Hospital Dublin 4. (The later bus wouldn’t allow sufficient time to check in luggage.) There was no indication on your web site or live feed that this bus would not arrive. In desperation, we eventually, after quite a wait, got a taxi to the airport. There was no obvious excuse -the weather was not inclement so why no bus? On entering the airport, I noted another bus stating ‘Bus Full’ with the number of that bus obliterated by the latter sign If one cannot rely on the Aircoach to get passengers to the airport on time for their flights, why is this poor service tolerated?