Due to a delayed flight, I missed my Dublin to Cork bus. Even though I had bought the flex add on, I wasn’t on the ground in time to change the booking. When I landed, the next bus was already booked! After 15 hours of travel, that was not ideal. But then I talked to one of the women working at the stop, and she reassured me that she’d make sure I got on the next bus, and then she did. Not a bother. I was so thankful for that. I live abroad and come home once or twice a year. Service with a human touch means a lot. Makes it so lovely to fly into Ireland. I’m sorry I didn’t get her name. But thank you anyway.