When I joined this site I got a promotional mail stating that my first 2 purchase will have free shipping and they provided a code. But when I put the code on the site it says invalid coupon. I contacted the customer care and they are asking what email I received. I sent a screenshot of the mail. The reply I got was strange. They said that offer is not available now. Then why did they sent me that mail? Anyway, I purchased a pearl jewelry from this so-great site. The product was delivered on time. However, I got a wrong certificate for the pearl jewelry. I sent a mail to their customer care regarding this. I got reply to contact the seller. I asked how can I contact the seller. No response. I sent many more mails asking the same concern. No response at all. After some days somebody mailed me that 'We understand that if you don’t like the product, you can return it. To make the return process seamless, I have sent an SMS with a link etc. I was in a shock. I again sent may mails repeating my concerns. I think the so-called agents are copy pasting in a format without reading our concerns. At this time I noticed that I am getting promotional sms. I again sent many mails asking to disable my no from their sms. That was done after some days. Sill there is no response for my original queries. I again sent mails asking if there are any human beings in this so-called customer care. No reply. I fed up and asked to delete my account. One week is over now. I have purchased from Amazon, Flipkart & Shoppers Stop and all these are customer-friendly. I will never ever purchase from this ajio again!