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Anonymous
I am from U.S.A. ordered few clothes through my Ajio app to my parents address who are in Hyderabad, India. I made payment through credit card on April 26th. Firstly they took almost 15 days to delivery all the items. I received a jeans which is not at all wearable, a worst quality not related to the picture on April 30, 2022. Immediately I requested for a return on 31st April . Then it showed me item will be collected on May 9th. But return pickup not happened till 9th so I raised a complaint then I got a mail saying your issue will be solved before 16 th May. But on 15th they simply closed my return request without calling me. As I was not in the country, I was not able to call them. I again dropped a mail regarding why my package not collected. Again I got mail saying your complaint will be solved within 48 hours. I got a mail the next day that you cannot return the product as the return time expired asked me to go through the return policy. This way Ajio cheating the people by giving worst service. The other item I requested for return was a white T shirt as I don't like the quality of the product. It was supposed to collect for return on May 12th but I received a mail that they cannot collect it from the delivered address we need to send it through courier to the wear house. When my person called call center they rescheduled to May 21st to different address as they said they are unable to pick up it from the delivered address. Don't know whether they will collect it or not. This was the worst experience I faced with Ajio. I wasted my money aswell time by ordering in Ajio. Please do not order on Ajio. I ordered in Myntra at the same time when I ordered in Ajio. Really Myntra gave me a better better service in returning and also delivering the packages.
2 years ago
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AJIO.com has a 1.3 average rating from 1,635 reviews

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