Hi Team Ajio, I am highly disappointed with my first shopping experience with Ajio and will ensure that I share it on social media & my known circle so others don’t fall victim of your services. First of all - when I made a purchase of this asics shoe on ajio, you had a picture of a black & magenta color but I received totally different color - no one has yet confirmed what is the root cause of this gap…probably, you guys are shying away from accepting that it was ajio who had wrong pictures of the product. Secondly - when I tried to return, your app is telling me that return pickup is unavailable from my area…how come ajio can make fool of customers where you can sell and deliver your products to us but when it comes to genuine returns, you can’t have it picked from same address - is it justified? Your customer support is asking me to provide alternative address, please think logically how many addresses one individual can probably have in the same city? I tried providing two more, which didn’t got accepted either and lastly, one address got accepted but later your support team gave me another shock that now ajio wants me to self ship the product- this is highly unacceptable! I regret doing my first purchase from ajio rather then sticking to my existing shopping portals like Amazon, myntra etc. I reported all of this to your customer support but they gave me canned responses of policies but have you ever thought of use of such policies which are far away from customer experience and one has to go through all of this inconvenience and harassment just for making a purchase at ajio. Lastly, your team told me that there will be some ajio points provided to me only once return is successful so I want inform you that please keep your points with you guys as I no longer have faith on ajio, maybe tomorrow you will hold customer responsible if the product doesn’t reach you during self ship because ajio just denied return pickup leaving the customer with such a bad shopping experience- no accountability and ownership from Ajio!