Their service is pathetic and customer service sucks. Their representatives are of no use. Email team on the other hand i dont understand why they even have an email team. They don’t read the trail mail and ask you to send the pictures of the product to return again. In one email they as to send the pictures and in the next email they ask you to send one more picture. How can their process be changed so quick. Their refund takes forever. Their representatives don’t leave any comments when you call them and every time you call them you have to explain everthing which is again very difficult for their employees to understand. When you ask for their supervisor or manager, they are not available. Their CSRs are running the process. You never get a call back from the supervisor if you were promised. I have been waiting to return a product for which i am not able to raise the return since on their website it was showing undelivered. I return a pair of shoes for which i am still waiting for my refund. They make you fool and expect you to do everything. No one is helpful at all. Shame on Ajio and it’s customer service representatives. Really disappointed with their attitude. I wish I could rate them in negative but again its of no use. It doesn’t really matter to them.