Greetings of the day, Dear Sir/Madam, Sub: Order ID #EX0029146985 Size(14-15Y)Action - Boys Regular Fit Slip-On Shoes Ordered (Black Shoe). Received from Delivery partner Shadowfax Tracking ID SF1469704365AJI Delivered on 11:32 AM | 06/12/2024 received White shoes small size of a 5 year old boy whereas, I have already mentioned black shoes for my son aged (14-15) years . Now when Iam returing back due to Color Mismatch/Size my return back is not being picked up for Exchange Failed Return ID : #RT168273730, return refused several times by pickup boy due Color Mismatch/Size mismatch as per their information . Please help me to return back the product with QC option so that there is a direct pickup and please refund back the same to my account details provided-Account No-1415101004259 , IFSC Code- CNRB0001415. Haven't received any call yet for the return and refund. Thanks & Regards, Ravina Ghosh State Co-ordinator)of West Bengal, International Human Rights & Crime Control Organization