I am writing to report a serious issue regarding my wallet balance. On April 5th, I redeemed a ₹500 voucher gift card and added it to my Ajio Wallet. I used this balance to order a shirt. However, due to poor quality, I returned the item, and the refund was correctly credited back to my wallet. The refunded amount was visible in my wallet until yesterday, but today my wallet balance is suddenly showing ₹0. I have not made any further purchases or transactions. I’ve tried contacting customer support multiple times, but the calls keep getting disconnected, which has left me frustrated and disappointed with the level of service. This experience has been extremely inconvenient, and I no longer feel confident recommending Ajio to others due to the lack of support and transparency. I request that this issue be investigated immediately and my wallet balance be restored at the earliest.