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Sruthi
I have placed an order in ajio on June 14th and due to some external factors cancelled few products in the order on the same day. next day i received only partial refund, once after that i tried calling customer care people for the same for which they mentioned that it will take 7 business days to get it reflected and assured me that i will get my money back. waited more than 7 business days and tried calling customer care, they mentioned that it is resolved and all the amount is credited to my account, when i told that it is not getting reflected, they have asked me the statement as proof(i have used my credit card, in which i can get the statement once a month only, so i have mentioned the same then they have agreed for the screen shots , i have shared the screen shot, then once after checking that they have provided me a reference number and asked me to check with the bank. i have tried checking with bank, they told for the reference number that is amount they have initiated and it is reflecting in my account, i have raised a complaint again, then they have share the screen shot where they have transferred partial amount as the proof with me. once after explaining my issue, they have agreed to resolve it by Jul 3rd, i have received an email stating that the remaining refund has been initiated and there was an issue from their end. Again, after waiting for 7 business days , it didn't got reflected in my account and end up raising multiple complaints where there is no use even though. Again end up sharing the pdf format of my statement, today jul 21 when i am asking for the resolution, they are telling me to wait till jul 28th to resolve this issue.. From past 1 and half month one single refund issue is not even handled properly and resolved. I regret placing an order from AJIO and i will never in my life again..
4 years ago
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AJIO.com has a 1.3 average rating from 1,637 reviews

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