My order was placed on 27th February, and the item was advertised as having a 2-7day delivery window. It was dispatched on 28th February. By 8th March, it hadn’t arrived - 7 working days had now passed. I called the customer service number for advice, and as a result, the tracking details were updated by XDP. The item was dispatched on 28th Feb but as of 9th Feb (when XDP then updated their tracking details), there was no delivery date indicated. The £9.95 delivery charge was refunded at this point, but Aldi still have £460 of my money and I have no item. I’ve communicated with Aldi throughout this period via email, on Messenger and on the Facebook page. Nobody has found a resolution, and nobody has been able to contact XDP and locate the item, or advise on a delivery date. Tonight, I have called the customer service line again. It is now 13 working days since dispatch. The lady who answered agreed that this was no beyond the point of waiting for delivery, and called her manager to authorise a refund. He refused. He said I had to wait ten working days as items are usually delivered in this window (which I was also told when I called last week). I explained that I had waited 13 days already, and that she needed to go back to the manager and ensure that he understood that it has been 13 days already. She suggested I had called her a liar (I never mentioned that word or even hinted at it - I had suggested that the manager didn’t understand how long I’d waited). She tried again, but the manager refused. He said I need to wait ten working days from when XDP last updated their system, which is an entirely different expectation to the one outlined last week, which was to wait ten days from dispatch. She refused to let me speak to that manager - it is not Aldi policy to do so. How can this be the case? How can customers have no way of escalating a complaint?