Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,356 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been going to this local supermarket in Wageningen (the Netherlands) for 10 years because I am usually served quickly. It is often quiet there. But this is not a compliment to the shop itself. Customers, beware!! Stay alert in these times of grabberism. In two weeks, I almost paid too much twice: today I almost spent a pound too much at the checkout for a pizza, if I had not checked the price in the shop properly. At my request, the price tag was removed twice in the shop. I got my money back, but no apology. In addition to this disappointment, it is stunning that in this shop, I am only greeted if I say hello first. I still do not feel truly welcome.”

Helpful Report

Posted 2 days ago

“Very good on price and good food. Just need to add a few more different food products”

Helpful Report

Posted 6 days ago

“The annoying thing about aldi no interaction with customers visited newton Mearns 10th December the girl at the when putting through shopping 130.00 pounds she was to busy talking to here colleague about here night out last night ok if it’s about her work fair enough it felt very rude .”

Helpful Report

Posted 1 week ago

“The staff and management in your Aldi in Strood Kent I find very rude try to make a complaint about blocking up the isles with cages. A customer on the opposite side to the cage couldn't get round made a comment politely to her and management and staff got quite irate wasent listening to what I was complaining about thought it was funny. WOULD IT BE FUNNY IF SOMEONE HAD TRIP UP ON CAGES. Staff and management course is in need in this store. My complaint was based on health and safety to customers. Stocking shelves should be done when it's quieter in the evening. Will never shop here again. As I was laughed at and made to feel uncomfortable”

Helpful Report

Posted 1 week ago

“Poor customer service. Poorly stocked store. Poor management.”

Helpful Report

Posted 1 week ago

“Aldi's employees are often rude. Customers get routinely abused. The managers of my local branch in Camden Town seem to accept and encourage such kind of behaviour. I was in the line for the till when I left my trolley unattended for about one minute. When I came back I found that members of staff were emptying my trolley. I asked them to stop, and to put my shopping back in the trolley, as I wanted to pay for it. The staff refused to bring back my shopping, and answered with sarcasm that if I didn't like their policies, I could go ave gone to Tesco. I asked them to call a manager. It turned out that the employee making sarcastic comments was an assistant manager named Mandeep. When I insisted to have my shopping back, rather than issuing an apology, the assistant manager sent my out of the store. From this day I definitely will never do shopping in any Aldi store again.”

Helpful Report

Posted 3 weeks ago

“I walked into my local Aldi at Porthmadog and could see a huge difference. The shelves were full of fresh colourful produce. Every shelf, fridge compartment well stocked , the floors had just been washed, it looked neat and clean . Lots of staff were busy around the store . No-one was at the tills but as soon as they saw a customer at the check out she was told they would be with her immediately. I was greeted by a cheerful smile at the check out. Well impressed.”

Helpful Report

Posted 1 month ago

“I asked an assistant on the shopfloor of ALDI angley Park Centre, Maidstone if they sold alcohol free white wine which they had a few weeks ago - he pointed vaguely to the top shelf - I asked if he would show me exactly where as I had looked there for several minutes but been unable to find it. Again he just pointed and seemed unwilling to actually come and point it out. So I went back and scoured the shelf he had pointed to no avail. I then went to look for him to show me exactly where it was and found him deep in conversation with another colleague. He seemed very surprised that he should actually be asked by a customer to show them where an item is and gave a sarcastic smile. After a few more sarky looks he decided to lower himself to actually come and point it out - when I got there there was no alocohol free wine - so he made some excuse and gave a few more unpleasant and sarcastic smiles. Terrible customer service.”

Helpful Report

Posted 1 month ago

“Shopped at Aldi UK, Middleton, Leeds 10, recently and used my debit card at the scan and pay machine. I asked the female assistant how to get a receipt from the machine, as there was no indication on the screen on how to do so. She didn't say a word to me... she seemed to have an attitude and seemed to look down her nose at me. This happened to me on two occasions with the same staff member, and I decided not to shop there again until some staff show a little respect and less attitude!🤢😢”

Helpful Report

Posted 1 month ago

“went to Aldi store in McKees Rocks 15136 .. a customer that shops 2 or more times a week since opening .. brought my 15lb puppy on a leach with me .. was told they do not allow dogs in the store .. damn near every employee knows me, so I asked who was giving me this information ? .. it was someone from Corporate Office .. well I don't like being around screaming annoying children or smelly people but they are permitted in Aldi .. soooo I guess I'll shop elsewhere .. my money spends everywhere ..”

Helpful Report

Posted 2 months ago

“It is really helpful for everybody including you can buy most things that for you useful for living customers buy things for an affordable prince”

Helpful Report

Posted 2 months ago

“Good afternoon, Aldi -Aylesbury, Cambridge street I bought a sports bra yesterday, paid by card which was on my phone. Today I took back the bra to the shop and asked for a refund. As I paid by card the refund was coming back onto my card. I tried to tap the machine twice with my phone but the physical card was needed. When I told that to the cashier my card was not on me he suddenly started to acting very srtoppy. I got the Money and I started to walk out when I turned back and asked why did he behave like this?! He raised his voice and mumbled whatever he said. Only people with manners and good customer service skills should work on the till in my opinion.”

Helpful Report

Posted 2 months ago

“Aldi is the most expensive store, when you get fined in the customer parking. Why wouldn’t a customer enter their registration number if they knew they had to? Why do you have to enter your registration number when the camera captures vehicles entering and leaving the car park? Why not ask customers to sing or stand on one leg in the carpark in the contract set up for your customers with a private parking company. Then you can have your customers fined for not doing other things. There is nothing in the store to make it clear or remind customers to enter a registration number. Unfortunately, there isn’t a food retail ombudsman in this country to raise standards of conduct by food retail firms who operate here. Every customer you fine I bet they don’t come back for a long time and they spread the word, Avoid.”

Helpful Report

Posted 3 months ago

“Recently purchased Brooklea 0% greek Yoghourt 150gm . The taste was awful, not creamy as described on the lid. When I looked at the ingredients, it is made with maize starch , which I think contributes to the slighty grainy texture and unpleasant afteertaste”

Helpful Report

Posted 3 months ago

“I bought something described as SALT DRY AGED ABERDEEN ANGUS 8oz in a fancy package so designed that it could not be easily identified. I tried to fry it but it was so thin it stewed itself. There was some sort of watery blood which came to the top on one side. I turned it over, fried it for long enough to get rid of the blood. Served it, left a good part of it on the plate, inedible sinew. In Scotland this is known as untrimmed frying steak. I would guess this package is deliberately designed to disguise the fact that it is poor quality meat. 8oz of beef probably previously frozen and possibly injected with salt water.”

Helpful Report

Posted 4 months ago

“So, I bought a salad on Sunday from Aldi store at Shipley (Yorkshire) . The package said that this salad contains (and I quote). Apollo Lettuce, Cherry Tomato, Iceberg Lettuce,Lolla Rossa, Cucumber and Red Onion!! What it actually contained was, all the leaffy salad, 2 sliced Cherry Tomato, 1 very thin slice of cucumber,and No Red Onion at all. What a sorry state of a salad..”

Helpful Report

Posted 4 months ago

“Excellent customer Service at Leamington Spa store. Big thankyou to Grace who was quick to help when I asked her for some paper towels to clean up a spillage in my car and the carpark She immediately came outside with me armed with a roll of paper towel.Also immediately offered to help me clean up a family size pot of natural yogurt from the car boot. Lovely helpful,customer focussed member of staff. A credit to the store”

Helpful Report

Posted 4 months ago

“Bought some fillet steak twin pack from a Doncaster branch of Aldi worse steak I had in my life mentioned it on next visit to store basically not our problem rang customer service same not our problem”

Helpful Report

Posted 4 months ago

“Prices are good but products are changing for the worse. I use Yuka to check for additives and nutritional value and there have been several products that have changed for the worse in the last year or so. Most recently, the protein pots that were made with quark are now milk based yoghurt, they have several new additives including aspartame and pectin, and they taste awful, the lemon cheesecake and vanilla were both really good, they are now too thick, chalky and sour, the same happened with some veggie burgers a while ago and the pizzas and ready meals. Probably a quest to save a few pence at the expense of customers health.”

Helpful Report

Posted 5 months ago

“Latest update on new ALDI at Diss, still great but having come to aldi again this morning saturday 5/7/25 it's plainly obvious that car park isn't anywhere big enough, cars queuing almost on to road”

Helpful Report

Posted 5 months ago

Aldi is rated 2.5 based on 1,356 reviews