I ordered a compactor plate, with Aldi confirming I would receive it within the 7 days, which was ideal. However 2 days before I got told there was a slight delay, I would be updated within 24hours. This didn’t happen and I chased Aldi up, they chased up the courier but again there was no update, now almost a week over due! The matter was escalated, they chased up the courier but advised it couldn’t be found and acknowledged that I would be offered compensation with service being so poor. I asked for a refund after having to hire a replacement. The courier was now trying to find the item. After the weekend, with no notice it was delivered at my home address. The item was not too n a pallet and clearly not looked after, it almost falls out the box it was sent in. Aldi was unaware of this prior to delivery and offered to provide £50 of Aldi vouchers if I accepted the item, however I asked just for the refund as previously requested. I now wait for collection prior to gaining the refund, although there is now no mention of any compensation for this poor experience, which after the wasted time, being out of pocket, and wasted time chasing up Aldi, in return I just have had stress and unnecessary wasted time. I won’t be recommending Aldi Friday r offering good customer service at all and will readily share my experience.