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Kellie Huntington
Ruined clothing - worst customer service I placed a click and collect order. Went to the store, collected the shopping and went home. Noticed a bottle of bleach had leaked over a large number of items. Called Aldi who wanted photos of this and told me to go back to the store. The store replaced those items in that particular bag and refunded my click and collect charge along with a token bunch of flowers. I then noticed whilst in the store that a bleach stain had now shown up on my T-shirt. I showed the manager who told me to call customer service again. I did this and sent photos of my damaged item and a link to the website showing the cost of the £40 top. I was told that because I do not have a receipt (who keeps a receipt once you know you are keeping an item???) that they would only refund £30 in store vouchers. No kind of compensation for all the stress and inconvenience! Why would I want store vouchers for someone that I know longer want to shop at? Dealing with customer service both on the phone and through email is shocking. They genuinely don't care. No emotion at all and made me feel like my situation was insignificant. Now they are not even replying to my emails!!!!
10 months ago
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Aldi has a 2.5 average rating from 1,329 reviews

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