The so called store manager or so she claims to be at the Cagliari Sardinia branch was absolutely atrocious. On two occasions myself and my husband spoke to her last week to exchange my trainers which I got as a Christmas gift and were too small. Firstly she was dismissive in her approach. Than she was laughing at what we were both saying and under her breath swearing (with her mask removed). I myself have worked in customer service for over 20 years and I have never ever treated or spoken to a customer in the way she did. I cannot understand how Aldo would recruit such an unprofessional, I’ll mannered person. On the first occasion we went to the store we insisted she could take our telephone numbers to call us if another store may have my trainers in my size. We waited almost a week for her to call us to give us some information or to at least let us know if there was any news on the trainers. As we didn’t hear from her I rang the store on two occasions and spoke to her colleague. As her colleague wasn’t aware of the situation and the store manager didn’t return my calls we decided to visit the store and speak with her in person. The first thing she says, “ I don’t understand why you keep coming to the shop when you were told we don’t have any information about your shoes” and than laughing to her colleague. This is a branch based In Sardinia, understandably Italian is her first language but it isn’t mine. She claimed she doesn’t understand me or speak English yet she was able to converse very well when she wanted to. I don’t speak Italian only a few words and I understood very well when she used swear words in Italian with her mask removed. I left the shop shaken. My husband waited outside on the second visit as he already had her attitude on the first visit and he didn’t want to face her again. I would never ever recommend this store to anyone for the terrible service and attitude of that awful girl! I now have a credit note for over 100 euros to get another pair of shoes as mine apparently aren’t available anymore in my size. I really don’t want to spend a single euro in Aldo after my awful experience!