I ordered a pair of shoes on Sunday, February 17, 2019 (1 week from today). I got home today and still didn’t receive my package. I went online and tracked my order and it said it has not been shipped out. I called customer service number about this issue because it’s been a week already. And the website says that it takes 1-2 business days to ship out. The rep then informed me that my ordered has been cancelled and that I have to go into the store for a refund. I am very upset because I didn’t get any type of cancellation notification. I informed her that I purchased my shoes from Williamsburg and I do not stay in the area. She said that she can process the refund over the phone but it’ll take up to 5 business days! (ANOTHER ISSUE) I asked to speak with a manager and she told me to call back tomorrow. That’s was not an option for me being that I have been waiting for my shoes longer than expected. I asked again for a manager and she transferred me to Laurie who was extremely rude and unprofessional. Kept saying that she’s making an “exception” for me to process my refund over the phone because they don’t do this! Exception!??? How is that exception? Aldo took MY money but CANCELED my order DIDNT notify me and you going to say you are making an exception to give me MY MONEY back. She insisted that the system automatically sends out a cancellation email. Which I find it strange that I receive every other email from Aldo but didn’t get this one! I also think it’s strange that your website states that my order has not been shipped. It says NOTHING about it being canceled. I also asked for discount on my next order due to this being the 4th time that I ordered from Aldo and they screwed EVERY ORDER up somehow. She offered me a 15% discount. Which to me is UNEXCEPTIONABLE!!! Then she said 20% is the most can do! I’m not accepting 20% and then have to wait until you guys process my money back. Your shoes are already on the higher end in pricing 15-20% is nothing but tax! The manager Laurie wouldn’t budge, didn’t show any type of consideration that Aldo shoes screwed up once again! She was very rude and need some training on how to handle a customer who have complaints when we are spending our money! And she still didn’t process my refund! I will call back again tomorrow morning and speak with someone one! But in the mean time I will go on every website google have for Aldo shoes and leave a review. I’m tired of spending my money on companys that do not appreciate us customers!