I feel badly for my significant other who tried to do a good thing for me but wound up very much ripped off! I had a pair of boots that got misplaced at his house. We did later find them...thank God...and I have had those boots for at least three years with absolutely no problems at all. He goes to Aldo in the mall to buy me boots for my birthday since the other ones were apparently lost. I notice when opening the box, he bought a 9 and I am an 8...8 1/2 at most. So, he says we can take them back and buy the right size. I tell him, it's okay. Maybe if I wear big socks, they will work. While at my client's (in a carpeted office), I decide to try on the boots and see if they are comfortable. I wear them for approximately three hours. While I am moving about I hear clicking in them like they are worn out. I have had a pair of very cheap boots do this before. I'm thinking that's weird since they are brand new. Also, they were killing my feet. They were a bit too big but they were very uncomfortable in such a short time. I decided to look up Aldo since I have no experience or knowledge with the brand as I am thinking this is a terrible boot. I then see horrible reviews about service and also quality. I tell my significant other it is probably best we just return the boots. I tried to wear them for a short period and it was awful. I put them in the box and realize even the so called "suede" is scratched up and coming off the heels. This past weekend we finally get a chance to go to the Aldo store together. We tell the cashier how he had purchased the wrong size. He asks if I can at least exchange them for the correct size. I start to look around. The shoes are very trendy. I can see how he was fooled. He tried to do a good thing for me. The cashier sees they don't have those shoes in my size. Then, she sees the scratches and says she won't take them back because I've worn them. I told her...yes, I tried them on but they are of horrible quality and the scratches were probably there when he purchased them. I did not cause the scratches by trying them on and if I did, the quality is completely horrible. This cashier who is wearing a sweater that is exposing her entire midriff tells me..."The scratches are from sitting at a bar stool in a bar." By now, I'm pretty livid that she is insulting me on top of ripping off my significant other. I look at her and ask if there is a manager on duty. She starts to say she is the manager and I said..."Of course you are." So, I tell her..."These are not my size. The quality is horrible. What are we supposed to do with them?" She just hands them back, and other cashier starts to chime in that my guy needs to move, that he is in the way. I was telling her how when I tried to walk there was clicking and the shoes obviously have been worn and are worn out. She said..."No, that is the zipper that would click." It was clearly not the zipper at all. I am amazed at all the bad reviews and seeing first hand how true they are and how a business can continue treating people this badly with no regard whatsoever. I have two businesses...one where I do sell products. If a customer complains, I have no problem refunding them. If they are not happy, the product should be returned for a refund. Buyer Beware: THESE PEOPLE DO NOT CARE. THERE ARE TOO MANY OTHER QUALITY ESTABLISHMENTS TO PURCHASE SHOES TO GIVE THIS COMPANY THE TIME OF DAY. HORRIBLE WAY OF TREATING PATRONS. DON'T BE FOOLED. YOU WILL REGRET YOUR PURCHASE.