Very nice on the phone. Information was appreciated and order made upon this basis. One main concern however: the name on the package was Caroline (incorrect) rather than Catherine. This caused confusion in Miami delaying it there. When it did reach Statia, a separate bill of lading was made $15.00 Plus $7.50 insurance. The freight was minimal, but if properly addressed would have been matched with the other cargo and not incurred the additional $22.50. It is for this reason I am very particular, yes picky about the address which goes on the packages and invoices. We all make mistakes, and all previous dealings with you have gone smoothly, so I have confidence that our future dealings will go smoothly as well. Thank all of you being so helpful.