TERRIBLE customer service !!! I gave a one star only because the page would not let me give a ZERO ! Today's date is May 3,2021 - I spoke with an Aleko rep on the telephone on April 16/23 as Aleko had shipped me the wrong size awning for my motor home. (I was specific in my measurements and the description of my motorhome when I phoned the order in) The width was off by a foot. I phoned the service line to see if there was something I could do to make this smaller size work, spoke with a female who said all the technical reps were out on service calls, but she would get back to me that day. She never returned my call that day, nor the next week. I sent an E-mail - on April 23 - (their machine reply was that a ticket was created [but no number was provided to me] Aleko stated in that automatic email that they will respond in 1 business day). I still have not received any response whatsoever. Would not recommend this company to anyone.