There was only one thing that went well - delivery. Good job Fedex. I purchased the 20x-10x motorized LED awning that was *supposed* to allow me to choose the side my motor was on. It did not. Instructions were useless. The pictures of the parts were so tiny you could barely tell what they were. There was no direction as to which arms should go where and in what position. This made for huge headaches when the realizations were made that things were wrong and we had to mount/dismount/mount/dismount/mount (Yes, three times) with a very heavy, long awning that Aleko claimed could be installed by 2 people with 2 ladders. It took 4 people and 4 ladders. To add insult to injury, the price dropped significantly since I purchased the awning. I reached out to customer service and they were not willing to refund me the difference. It is not worth the headache. Do not buy. * Revised 8/7 - Aleko refunded me the difference in price for the awning and for the struggles. They assured me they are working on the instructions, so good luck to you all in the future!