Rudolph S was so accommodating, knowledgeable, kind and funny. He saw our issue immediately and responded with the best ALEKO has to offer. I LOVE my new 2 person ALEKO hot tub. Inflatable! Gosh almost ALL of SoCal could manage one of these on their patios! Rudolph was able to provide me with a blog he had not seen in awhile for the best in chemical treatment for my hot tub. I suffer from severe hearing loss and Rudolph was understanding and patient. I am also orthopedically impaired and in almost constant pain since 2012,,,that's a looong time. I used to be in the Hydrotherapy pool after swimming almost everyday pre-pandemic. After being highly allergic to most pharmaceuticals and unable to vax, my Doctor was not agreeable to my attending my gym any longer. When I saw ALEKOS' add hmmm, and the right price thru Home Depot it was on our redwood deck as soon as possible! I am so happy it was! It has made such a difference with my pain levels , so relaxing out outside in nature I heal! Thank you Rudolph for your wonderful, customer service . This product is a life saver for me. ALEKO I am VERY IMPRESSED with your customer service . Thank you, sincerely Dene' Maynord