Alan worked with me to determine which product would best meet my needs. After deciding on the 16x10 retractable awning, I was very pleased with the delivery time. When I first opened up my package I was overwhelmed by the complexity of the assembly and installation on the awning. Alan and the rest of the support team walked me through with referrals to the YouTube site for videos and prompt email responses to my specific questions. It took my stepson and me 5.5 hours start to finish with a few "do-overs" when we encountered a challenge. I am very pleased with the outstanding customer service and support I received. And the suggested solution from Alan was on sale 30% off! Big win for me! This team is the best! Randy Fortson, Portland, Oregon