We ordered a motorized 20ft X 10ft retractable awning. When the box arrived it was extremely damaged and there was no hardware (nut & bolts, etc...) included in the box. It took us several weeks to get all the replacement hardware. Once we had the awning installed, it would never correctly completely retract. Also the canvas of the awning would slip out of the side of the metal frame when we would retract and extend the awning and would have to be constantly adjusted. Since it would never completely retract, water would build up in the canvas of the awning and have to be manually emptied every time it would rain. After only being installed for less than 4 months, the retractable arms bent to where it stopped functioning all together. I would never recommend this product.