Worst customer service I've ever experienced with any company ! It took five months to receive my awning ,with no one even responding to my emails or phone calls until about a month later they just kept putting me off 4-5 weeks finally after receiving the 10x20 ft awning it had a broken part (arm bar link ) simple metal part that's inside every awning made , countless attempts at emailing with no responses ever , then finally getting someone on the phone ,this person was incapable of ordering the part for me and wanted me o take pictures of the part and emailing them to them , after they never even responding once to my 3 previous emails! Its almost two months later after receiving my awning and I'm still waiting for any type of response back ,they asked for my phone number so they could call me and order the parts but after responding to them I haven't got a call yet .