Awful experience would never buy anything from them again. Awful install instructions. The key pad instructions were missing and not in the box which created multiple days of delay. Called to get key pad instructions and it was as if i were speaking to a 4 year old child. Very noisy background and I am pretty sure I heard a baby crying as well. The agent acted as if i was putting them out by asking for the instructions. It took multiple calls to get a manual that should be online and it doesn't even tell you how to mount it. When i told the customer service agent it wasn't what i needed she was totally disgusted and said i'll pass you to technical support and immediately transferred me without discussion. Still on hold while I write this review so I may never get what I need. This is an onshore US service desk and I've talked to the worst service desks out of India and had better results. What a joke!!!