I can't decide what was worse, the quality of the sauna or the tech support (or lack there of). First off, there were no instruction manuals to assist in putting the product together, just a brochure of the other saunas the offer. I spent over a week with customer support trying to figure out how to get a manual. On multiple occasions I was told it would be emailed to me. But also that it would take three days to do so. Finally, after deciding to try to do it myself, nothing about the kit made sense. Pieces didn't line up or stay together. And several pieces cracked or broke simply by trying to assemble them. I highly recommend that no one ever buys anything from this company.