ALEKO® SGM01 Heavy Duty Hand Press Professional Grade Grommet Machine Hand Eyelet Press Hole Punch Tool with 5 Die Sets (#0, #1, #2, #3, #4) I received this item today, which is great. I put it together and the paint on the machine is great, solid all-around without any drips or anything rough on the bottom of the press, and when I press down with the lever it works smoothly and without any real trouble. The only reason I gave this a three-star, however; is for these reasons: The #1 Die for 8mm and for the #3 Die for 11mm grommets are warped or dented JUST slightly, which makes them stick fairly often when I press down on a grommet, I will get in contact with them over this. Their communication was non-existent...? I paid for the press and dies on Sunday, and on Tuesday I sent them a message asking why the payment had not been accepted on their end. They did not respond except to accept the payment the next day and send me an email stating that they had shipped my parcel, thankfully with a tracking number. I value communication with businesses I purchase from, it gives me insight as to whether they actually care about their customers and this alone dropped them a bit in my opinion since I followed their reviews stating they had excellent communication... Overall, the grommet press is a nice tool, and I don't regret buying it, but I will see how things go with any further communication before I buy from them again.