Ordered a motorized awning directly from the Aleko website. Received the order in a timely fashion so started off pretty good. Opened the box with my contractor and at first looked like good quality, then noticed damaged material (dented, paint scraped - I have pictures) on the arm. There was no damage to the box so it was packed and sent this way. To make matters worse, the motor was completely absent. Called customer service (the agents are very nice, but not empowered to do anything except apologize on behalf of the company) and was told that they were sorry and a motor would be sent. No offer of anything for the damaged goods or the delayed motor. Glad to update this review if anyone from Aleko ever calls me back, but for now this is a 1 star company as far as I'm concerned.